Drum Troubleshooting Steps

July 23, 2020 by Anthony Mellor


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If there is a battery error on your system, we hope this guide can help you fix it. Go to Settings (3 bars)> Features> Apps. Under the area. Find Portable Document Format (PDF) in the list and click to select it. Click the drop-down arrow in the Action column for the entry above and select Use PDF Viewer Name (in Firefox) or Preview in Firefox.



Replace the drum! Printer error message that nobody likes to see. You're almost guaranteed to give your day a headache.

drum error

This error message is the final piece of evidence that you need to replace the laser drum. You may have already seen black lines or dots in print jobs.

Fast forward and you have replaced the printer drum. However, your Brother printer still displays the "Replace Drum" error message.

Fortunately, you can fix this problem by manually resetting it. Read on to find out how to restart your printer after installing the Brother DR420 drum unit.

What Is The Drum Cartridge Of The Printer?

The drum puts toner (pigment powder) onto the paper. The drum has a roller called a photoreceptor drum. This roller is charged with static electricity and uses heat and pressure to melt toner onto the paper.

The printer drum is an integral part of the operation of your machine. So if it messes up, your printer won't print. It's like rolling on a flat tire by bike.

After replacing 3 or 4 toner cartridges, the imaging drum usually needs to be replaced. This is normal wear and tear on laser printers. Most Brother printers have a drum attached to the toner cartridges.

Manual Drum Reset For Brother DR420 Laser Printer

If you have replaced the laser drum, the message “Replace drum” may still appear. Don't worry, everything is fine with the new printer drum.

What does replace drum mean?

DO NOT reset the drum counter unless you are replacing the drum.
  1. Close the front cover.
  2. Make sure the device is turned on.
  3. Rush. (Settings).
  4. Click All Settings.
  5. Select Vehicle Information. or machine information => parts life.
  6. Press and hold Drum or Drum Life until the device message changes.
  7. Click yes.
  8. Rush.

Printers use page counters to assess when the drum unit needs replacing. When replacing the drum, the page counter (or drum life) must be reset manually. Learn how to reset the drum life display.

Reset DR420 For Brother HL Printer Models

Reset DR420 For Brother DCP + HL-2280DW Printer Models

Reset DR420 For Brother MFC + IntelliFAX Printer Models

Buy A Brother Image Drum

How do you fix a printer drum error?

Make sure the printer is turned on and open the front cover. Remove the toner cartridge and drum unit from the machine.

Once the new drum is replaced, you need to reset the drum counter:
  1. Open the front cover.
  2. Press and hold the OK button for 2 seconds.
  3. Press the up arrow key or 1 to reset the drum counter.

Replacing the drum unit is a normal part of owning a laser printer. If a replacement doesn't fix your printer right away, it can be frustrating.

February 2021 Update:

We now suggest using this software program for your issue. Also, Reimage repairs typical computer system errors, defends you from file loss, malicious software, computer system failures and optimizes your Pc for maximum performance. You can fix your Pc challenges swiftly and prevent others from happening by using this software:

  • Step 1 : Download and install Computer Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista - Microsoft Certified).
  • Step 2 : Click on “Begin Scan” to uncover Pc registry problems that may be causing Pc difficulties.
  • Step 3 : Click “Repair All” to fix all errors.


Remember, printer reels don't last forever.If you need to replace your laser drum, check out our Brother products page for low cost options.



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